Return and Refund Policy
1. General Policy
At Giftology Bharat, your satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. Please review our return and refund policy carefully.
2. Returns
- Eligibility: Returns are accepted within 7 days from the date of delivery. To be eligible for a return, the item must be:
- Unused and in the same condition that you received it.
- In its original packaging with all accessories and tags intact.
- Accompanied by a valid proof of purchase.
- Non-Returnable Items:
- Personalized or customized products.
- Items marked as "Final Sale" or "Non-Returnable."
- Items damaged due to mishandling or improper use by the customer.
3. Return Process
- Request a Return: Contact our Customer Support team at giftologybharat@gmail.com with your order details and reason for return.
- Approval: Once your request is approved, we will provide instructions for shipping the product back.
- Shipping: You are responsible for the shipping costs of the return unless the item was defective or incorrect. Ensure the product is securely packaged to prevent damage during transit.
4. Refunds
- Processing: Upon receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund.
- Refund Method:
- Approved refunds will be processed to your original method of payment within 5-7 business days.
- In the case of COD orders, refunds will be processed via bank transfer or store credit.
- Partial Refunds: In some cases, only partial refunds will be granted, such as:
- Items not in their original condition.
- Missing parts or accessories not due to our error.
5. Damaged or Defective Items
If you receive an item that is damaged or defective, please notify us within 48 hours of delivery. Provide photos or videos as proof, and we will arrange a replacement or refund.
6. Exchanges
Exchanges are subject to product availability. If you need to exchange an item, follow the same process as for returns.
7. Cancellation Policy
Orders can be canceled within 24 hours of placement for a full refund. After this period, cancellations may not be possible if the order has already been processed or shipped.
8. Contact Us
For further assistance, please contact us:
- Email: giftologybharat@gmail.com
- Phone: +91-84528 41304
- Business Hours: Monday to Saturday, 10:00 AM - 6:00 PM
This policy ensures a seamless experience while aligning with customer expectations. Let me know if you’d like to refine this further!